As one of our MSP customers, we will have the ability to securely connect to any monitored server or workstation from our Dashboard.
This can expedite the time to solution and help you to save money on service call charges. If we are unable to resolve an issue through the dashboard, we can use our "Take Control" technology to run your computer as if we were sitting right there. *
Many problems and issues can be resolved with this technology without having to actually go to your home or office, thereby saving you money!
Obviously, not all problems can be solved this way, but if that happens, we'll schedule the first available service call to come to your home or office to resolve it.
We also have similar technology to help non-MSP customers with remote support.
Enter the Session ID given to you by your support technician. *
*Requires a high speed internet connection